Contact Us

How Can We Assist You Today?

We understand that navigating social media analytics can sometimes be complex, especially when dealing with high-volume data exports or specialized API integrations. To ensure your inquiry reaches the right department and is handled as swiftly as possible, we have established dedicated channels for different types of requests. Please review the categories below to find the most appropriate contact method for your specific needs. Our commitment is to provide every user—from casual browsers to enterprise clients—with exceptional, timely, and effective support.

Technical Support and Troubleshooting

Are you encountering an issue while trying to use our TikTok Repost Viewer, or perhaps experiencing a delay when generating a large CSV export via our Comment Exporter tool? Our technical support team is composed of experienced engineers and product specialists who can help resolve these issues quickly.

When contacting technical support, please include as much detail as possible to expedite the troubleshooting process. We recommend providing the exact URL you were attempting to analyze, a description of the error message received, and any relevant screenshots. Because we do not require users to log in for our basic tools, please provide the specific time the error occurred and the exact search parameters you used. We aim to acknowledge all technical support inquiries within 24 hours and resolve standard issues within two business days.

General Inquiries and Feedback

We built TTRepost for the community, and community feedback is what drives our product roadmap. If you have general questions about how our platform works, suggestions for new features, or simply want to share how TTRepost has improved your social media marketing workflow, we would love to hear from you. Perhaps you have an idea for a new metric in our TikTok Analytics dashboard, or a suggestion to improve the user interface of our TikTok Profile Viewer. Every piece of feedback is reviewed by our product management team.

Business Partnerships, Media, and Enterprise Sales

TTRepost is proud to serve a diverse portfolio of digital marketing agencies, PR firms, academic institutions, and independent researchers. If you represent an organization interested in utilizing our platform at scale, we offer tailored enterprise solutions. This includes custom API rate limits, white-labeled reporting capabilities, and dedicated account management.

Furthermore, if you are a journalist, technology blogger, or media representative looking to cover TTRepost, discuss the implications of public data analytics, or request an interview with our founding team, our media relations department is ready to coordinate. We can provide high-resolution brand assets, verified usage statistics, and expert commentary on the evolving landscape of TikTok's algorithmic distribution.

Content Removal and Compliance Requests

TTRepost operates strictly within the boundaries of public data accessibility. Our tools act as a viewing lens for information that is already freely available to any logged-out visitor on TikTok.com. However, we profoundly respect the autonomy and privacy of individual content creators.

If you are a creator and you discover that your publicly available profile, videos, or reposts are appearing in our search results, and you would prefer they did not, we have a streamlined protocol to accommodate you. You do not need to provide extensive legal justifications to have your public data removed from our specific search index. Simply navigate to our dedicated Remove Content page, submit your profile URL, and verify ownership. Once verified, our system will block your profile from being queried by our tools.

For official compliance notices, DMCA inquiries, or other legal correspondence, please direct your communication to our dedicated legal inbox. Please note that because we do not host any media files—we merely hotlink to public URLs—takedown requests for the actual video content must be directed to the primary hosting platform.

Our Customer Service Philosophy

At TTRepost, our customer service philosophy is deeply intertwined with our core product values: transparency, efficiency, and reliability. We recognize that when you are in the middle of launching a major social media campaign, you cannot afford to wait days for a response regarding your comment export. That is why we prioritize inquiries based on urgency and subscription tier, ensuring that critical issues are escalated immediately.

For our Pro and Agency tier subscribers, we offer prioritized email support and, depending on the contract, dedicated Slack channels for real-time troubleshooting. We believe that a robust analytics toolkit is only as good as the support team standing behind it.

Mailing Address for Official Correspondence

While we are a digital-first platform, official written correspondence can be directed to our administrative processing center. Please note that sending physical mail will significantly delay response times compared to email communication.